LIST Studio
Photography Booking Terms & Conditions

Last updated: 19th October 2026

These Terms & Conditions apply to photography and related services supplied by LIST Studio (“we”, “us” or “our”). By submitting a booking request, confirming a booking or engaging our services, you (“the client” or “you”) agree to these terms.
Please read them carefully before proceeding with a booking. If you have any questions, please contact LIST Studio before confirming your appointment.

1. Bookings and confirmation
Bookings are subject to availability and are not confirmed until LIST Studio has reviewed the booking details and provided confirmation.
Online booking times are allocated within designated appointment windows. The time required for each property may vary depending on its size, layout, location and the services requested.
Additional services, including twilight photography, social media content, bespoke property branding and other customised requirements, must be arranged directly with LIST Studio. These services are subject to availability and may require a separate quote and booking.
We may contact you before the appointment to confirm the property address, access arrangements, services required and any special instructions. Clients are asked to respond promptly to confirmation requests to help ensure the booking can proceed as planned.

2. Property access and preparation
The client is responsible for ensuring that:

• The property is accessible at the agreed appointment time.

• The property is clean, tidy and ready for photography, with furniture and styling arranged beforehand.

• Occupants, tenants, vendors and other relevant parties have been informed of the appointment and any necessary permissions have been obtained.

• Pets are safely secured and valuables, personal documents and other sensitive items are put away.

• Any relevant access codes, keys, parking information and special instructions are provided before the appointment.

LIST Studio provides photography services and does not include cleaning, styling, furniture rearrangement or general property preparation unless expressly agreed.
If the property is inaccessible, materially unprepared or the shoot cannot proceed for reasons outside our control, we may need to reschedule the appointment. A reasonable call-out, travel or rescheduling fee may apply where applicable, in accordance with the cancellation terms below.
If the shoot requires additional time because the property is not ready or the scope differs materially from the original booking, additional charges may apply. These will be discussed with the client before proceeding wherever practicable.

3. Weather and rescheduling
Property photography can be affected by weather conditions. LIST Studio will assess conditions and use professional judgement to determine whether a shoot can proceed safely and whether the intended results can reasonably be achieved.
Standard property photography
Interior photography will generally proceed in ordinary weather conditions. Exterior photography may be adjusted or postponed where rain, strong winds, poor visibility or other conditions materially affect the quality or practicality of the shoot.
Overcast conditions alone will not normally require a reschedule.
When only part of the shoot is affected
Where practical, LIST Studio may complete unaffected parts of the booking and arrange a return visit for outstanding exterior images or other affected services.
Where drone photography is included in a package and cannot be completed because of weather or operating restrictions, we will arrange a suitable alternative time, subject to availability and safe operating conditions.
Any additional work or return visit outside the original agreed scope will be discussed with the client before additional charges are incurred.
Full rescheduling
If conditions make the shoot impractical or unsafe, LIST Studio may recommend rescheduling the appointment. Where LIST Studio initiates a reschedule due to weather or safety concerns, no client cancellation fee will apply.
We will contact the client as soon as reasonably practicable to discuss an alternative appointment. Rescheduling is subject to availability and may affect delivery dates.

4. Drone photography and airspace restrictions
Drone photography is subject to suitable weather, visibility, wind conditions, airspace restrictions, applicable aviation laws, required permissions and approvals, and the pilot's assessment of safety.
A drone component cannot be guaranteed at every property or on every appointment. A flight may be restricted or cancelled due to controlled airspace, temporary restrictions, nearby airports, safety concerns, wildlife activity, weather or other operational factors.
The final decision to launch or continue a flight rests with the remote pilot.
If drone photography cannot be undertaken, LIST Studio will discuss the available options with the client. Where drone images are included in a package, we will seek to arrange an alternative opportunity to capture them where reasonably practicable. If the service cannot be provided, any appropriate adjustment to the booking will be discussed with the client.
Clients should disclose any known location restrictions or special requirements when booking. However, the final decision on whether a flight can safely and lawfully proceed remains with LIST Studio.

5. Cancellations and client rescheduling
Please notify LIST Studio as early as possible if you need to cancel or change an appointment. All cancellation and rescheduling requests must be submitted in writing by email or through an agreed booking channel.
Our proposed cancellation policy is:

• More than 24 hours before the appointment: No cancellation fee.

• Less than 24 hours before the appointment: A late cancellation or rescheduling fee of $50 may apply to reflect reasonable costs and lost time.

• Unable to access the property on arrival: A reasonable call-out or cancellation fee of $100 may apply, depending on the circumstances and costs incurred.

• Weather or safety-related rescheduling initiated by LIST Studio: No client cancellation fee.

Where possible, we will work with the client to find an alternative appointment.
Any cancellation fee will be communicated clearly and applied fairly, having regard to the circumstances and applicable consumer law. These terms do not limit any rights the client may have under Australian Consumer Law.

6. Services, packages and additional work
Each package includes only the services and deliverables specified in the booking confirmation or agreed quote.
Additional images, extra editing, virtual staging, object removal, additional drone images, social media content, bespoke property branding, additional travel or other services are not included unless expressly stated.
Where a request falls outside the agreed scope, LIST Studio will advise the client of any additional cost and obtain agreement before undertaking the additional work.
Large, complex, prestige, acreage, multi-dwelling and other specialised properties may require a tailored quote.

7. Photography style and image editing
Images are professionally edited in LIST Studio's natural, true-to-life style. Editing may include exposure and colour adjustments, perspective correction, image alignment and other standard post-production techniques appropriate to the service.
Standard photography packages include the number and type of images specified in the booking. The final selection is made using professional judgement to provide a cohesive representation of the property and its features.
Requests for alternative editing styles, additional retouching, object removal or changes beyond standard editing may incur additional fees.
LIST Studio aims to represent properties accurately and will not knowingly alter images in a way that materially misrepresents the property's condition, dimensions or features.

8. Image review, corrections and satisfaction
We take reasonable care to deliver professional images that meet the agreed brief.
The client should review the delivered images and notify LIST Studio of any specific concerns or genuine technical errors within five business days of delivery.
Where an image contains a genuine technical error or does not meet the agreed brief, we will review the issue and arrange reasonable corrections where appropriate.
Requests for a different creative style, additional images, new angles or a reshoot due to a change of preference may incur additional charges. Any reshoot or additional editing will be discussed with the client before proceeding.
Nothing in this section excludes or limits any rights or remedies available to the client under Australian Consumer Law.

9. Floor plans
Floor plans supplied by LIST Studio are intended for property marketing purposes only. They are indicative representations and are not architectural drawings, building plans, engineering documents or certified surveys.
Dimensions, room layouts, areas and other measurements may be approximate and should be checked by the client before publication or reliance.
The client is responsible for reviewing floor plans and notifying LIST Studio of any apparent errors before using them in marketing material. Where corrections are required due to an error in our work, we will review and address the issue appropriately.
Changes requested because of inaccurate information supplied by the client, subsequent alterations to the property or changes outside the original scope may incur additional charges.

10. Delivery and turnaround times
Our standard photography turnaround is generally the next business day, unless otherwise agreed.
Turnaround times may vary for larger properties, additional services, twilight photography, virtual staging, bespoke design work, reshoots or circumstances outside our reasonable control.
Delivery timeframes are estimates unless a specific deadline has been agreed in writing. Clients should advise us of any campaign launch dates or time-sensitive requirements before the shoot.
Images and other digital deliverables will be supplied electronically through the agreed delivery method. The client is responsible for downloading and securely storing the delivered files.

11. Copyright and permitted use
Copyright in photographs, floor plans and other creative work produced by LIST Studio remains with LIST Studio unless otherwise agreed in writing.
Once the relevant invoice has been paid in full, the client is granted a licence to use the delivered images and materials to market the specific property for sale or rent through the client's usual marketing channels, including property portals, agency websites, social media and associated property marketing.
Images and other deliverables may not be resold, sublicensed, materially altered or supplied to third parties for unrelated commercial use without prior written permission from LIST Studio.
Use by builders, architects, interior designers, property stylists, other agents or other third parties for their own marketing or portfolios requires prior written approval and may incur a separate licensing fee.
The client is responsible for ensuring that any additional use is authorised.

12. Client permissions and responsibilities
The client confirms that they have authority to arrange photography at the property and have obtained any permissions required from the property owner, occupants or other relevant parties.
The client is responsible for checking the delivered images, floor plans and other materials for accuracy before using them in advertising or marketing. Any property descriptions, measurements, boundary markings or claims used alongside the images remain the client's responsibility.
The client should ensure that confidential documents, personal information, valuables and other sensitive items are removed from view before photography.

13. Payment and invoices
Prices and payment terms will be confirmed at the time of booking or in the relevant quote.
Invoices are payable within 7 days of the invoice date, unless otherwise agreed in writing.
Additional services or expenses must be agreed with the client before being incurred. Any applicable travel charges or other agreed fees will be identified in the quote or booking confirmation.
Where an invoice is overdue, LIST Studio may contact the client to arrange payment and may require outstanding amounts to be settled before accepting further bookings, subject to applicable law.

14. File storage and retention
Clients are responsible for downloading and backing up all delivered files.
LIST Studio will retain final delivered images and associated project files for a reasonable period of 6 months. We do not guarantee indefinite storage or future retrieval of files after that period.
Requests to retrieve archived files, provide additional formats or undertake further work may incur a fee, which will be advised before the work is undertaken.

15. Privacy and property security
LIST Studio will use client contact details, property information and access instructions for booking administration, service delivery, invoicing and related business purposes.
We will take reasonable care when handling confidential information and access details. Clients should avoid sharing unnecessary sensitive information through booking forms or email.

16. Liability and consumer rights
LIST Studio will exercise reasonable care and skill in providing its services.
To the extent permitted by law, LIST Studio is not responsible for delays or interruptions caused by circumstances outside our reasonable control, including severe weather, access restrictions, airspace restrictions, equipment failure or third-party service interruptions. We will communicate material issues and discuss reasonable alternatives where appropriate.
Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under Australian Consumer Law or other applicable legislation.

17. Changes to these terms
LIST Studio may update these Terms & Conditions from time to time. The version applicable to a booking is the version provided or made available to the client at the time the booking is confirmed, unless a change is otherwise agreed.

18. Contact
For booking enquiries, cancellations, rescheduling or questions about these terms, please contact:
LIST Studio
Email: hello@liststudio.com.au
Website: www.liststudio.com.au

By confirming a booking with LIST Studio, you acknowledge that you have read and agreed to these Terms & Conditions.