LIST Studio
Privacy Policy
 
Last updated: 19 October 2026
 
LIST Studio respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, submit an enquiry, make a booking or engage our photography and related services.
LIST Studio operates in Australia. We aim to handle personal information transparently and in accordance with applicable privacy laws.
 
1. Information we collect
Depending on how you interact with LIST Studio, we may collect the following information:

• Contact details: Your name, email address, phone number, business name and other details you provide when contacting us.

• Booking information: Property addresses, appointment dates and times, services requested, special instructions and correspondence relating to your booking.

• Property access information: Access codes, key collection details, parking instructions and other information necessary to carry out a photography appointment.

• Billing information: Invoice details, business information and payment-related records required for accounting and administration.

• Website information: Technical information such as your IP address, browser type, device information and website usage data, where collected through website functionality, cookies or analytics tools.

• Communications: Information you provide when emailing us, submitting a form, providing feedback or discussing our services.

Please avoid submitting unnecessary sensitive or confidential information through our website or booking forms.
 
2. How we collect information
We may collect personal information when you:

• Submit a contact or booking form through our website.

• Request a quote or enquire about our services.

• Book or reschedule a photography appointment.

• Communicate with us by email, phone or other agreed communication channels.

• Engage our services or receive an invoice.

• Visit our website, where technical information may be collected through cookies or other website technologies.

We may also receive relevant information from a real estate agency or other client who arranges photography on behalf of a property owner, vendor or occupant.
 
3. How we use your information
We collect and use personal information where reasonably necessary to operate our business and provide our services. This may include:

• Responding to enquiries and preparing quotes.

• Managing bookings, confirming appointments and arranging property access.

• Providing photography, floor plans, drone imagery and other agreed services.

• Delivering completed images and other materials.

• Preparing invoices, processing payments and maintaining business records.

• Communicating about changes, cancellations, weather conditions or other matters affecting a booking.

• Managing feedback, resolving concerns and improving our services.

• Maintaining website security and understanding website performance.

• Meeting legal, regulatory, accounting or other applicable obligations.

We will not use personal information for unrelated purposes without an appropriate basis to do so.
 
4. Website platform and third-party services
Our website is built using Wix Studio. Wix and other service providers may process or store information on our behalf to support website hosting, forms, bookings, communications and related website functionality.
Depending on the services we use, information may also be processed by email providers, cloud storage providers, accounting software, payment providers or website analytics services.
These providers may handle information in accordance with their own privacy policies and applicable arrangements with us.
We may use cookies or analytics tools to understand how visitors use our website, but the specific information collected depends on which tools and settings are enabled.

5. When we disclose information
We do not sell personal information to third parties.
We may disclose relevant information where reasonably necessary to:

• Service providers who help us operate our business or deliver our services.

• A real estate agency or other client who has arranged or paid for a photography booking, where the information relates to that booking.

• Professional advisers, insurers or accountants where reasonably necessary for business purposes.

• Government agencies, regulators, law enforcement bodies or other parties where required or authorised by law.

• Other parties where you have consented or disclosure is otherwise permitted by applicable law.

We aim to limit disclosures to information reasonably necessary for the relevant purpose.
 
6. Overseas storage and processing
Some third-party providers used to operate our website and business may store or process information outside Australia.
Where this occurs, the information may be subject to the laws of the country in which it is processed. We encourage you to review the privacy information of relevant service providers, including Wix, for further details.
 
7. Property photography and privacy
Our services involve photographing residential and other properties for marketing purposes.
Clients who arrange photography are responsible for ensuring they have the necessary authority and permissions for the property to be photographed and marketed.
We ask clients and property occupants to remove or secure personal documents, valuables and other sensitive items before photography.
Where reasonably practicable, we avoid intentionally capturing identifiable people, private information or personal items that are not relevant to the property marketing brief.
Completed property images may be supplied to the client or real estate agency that commissioned the work for the agreed marketing purposes. Our use and licensing of those images is also governed by our Photography Booking Terms & Conditions.
 
8. Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
These steps may include limiting access to information, using password-protected systems and relying on reputable service providers to store and process business information.
No method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including business administration, client communication, accounting, legal obligations and resolving disputes. Information that is no longer required will be securely deleted or de-identified where appropriate and practicable.
 
9. Accessing or correcting your information
You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, out of date, incomplete or misleading.
We may need to verify your identity before responding to a request. Any request will be handled in accordance with applicable law.
 
10. Marketing communications
We may contact you about enquiries, bookings, services you have requested or other communications relevant to our business relationship.
If we send promotional or marketing communications, we will do so in accordance with applicable requirements. You can request to stop receiving marketing communications at any time by using an unsubscribe option where available or contacting us directly.

11. Cookies and website analytics
Our website may use cookies and similar technologies to support website functionality, remember preferences, improve performance and understand visitor interactions.
The types of cookies and technologies used depend on the features and third-party tools enabled on our website. These may include essential website technologies and, where configured, analytics or marketing tools.
You may be able to manage cookies through your browser settings and any cookie preference controls provided on our website. Disabling certain cookies may affect website functionality.
Where required by applicable law, we will seek consent before using cookies or similar technologies that require it.

12. Privacy enquiries and complaints
If you have a question, concern or complaint about how LIST Studio handles personal information, please contact us using the details below.
We will review your concern and respond within a reasonable timeframe. If you are not satisfied with our response, you may have the option of contacting the relevant privacy regulator, depending on the laws that apply to our business.

13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, website functionality, service providers or applicable requirements.
The latest version will be published on our website with the updated date.

14. Contact us
For privacy enquiries or requests relating to your personal information, please contact:
LIST Studio
Email: hello@liststudio.com.au
Website: www.liststudio.com.au
We appreciate your trust in LIST Studio and are committed to treating your information with care.